What data do we collect and when ?
We only collect important data to use for your service, we collect the following:
Your full name, e-mail address and sex when you create an account in our website.
When you open a ticket, all data you send is available to us and our staff to give better support and solve your problem.
To better secure our website, we may save your IP address if we suspect your activity.
Other Data Collected
We may also automatically collect the following data:
We only use Strictly necessary cookies, cookies that are required for the operation of our website. we use them to create a session so you won't have to re-login each time you visit a page in our website
- Do Not Track
Deleting or changing data.
Data can be changed by accessing the account page, if you want to delete your account, you can let us know by opening a ticket. when you delete your account, all your personal data is deleted permanently, and that includes:
- Your account details, First and last name, E-mail address.
- Any tickets you opened.
- All votes you made in our articles.
If you failed to login before (incorrect e-mail/password) your IP won't be deleted with your account closure to better protect our website.
How do we use your data ?
- First and last name: We use this to better identify you, so our staff know who are they talking with and communicate to you in a more suitable way
- E-mail address: This is used to log in, and for notifications concerning your account and tickets such as a new reply or other actions.
This policy can be changed any time due to new website features and updates, we will notify you with a banner in the top of our website if we make any changes.